February

Welcome to the February edition of the Women in Business WA newsletter.

This month is about 'Focus on the Customer'. Everyone in business says the customer is king. Few, however, introduce policies to ensure this happens. A customer-focused organization culture is not about slogans, it is about believing the customer is truly king. That means empowering people to make decisions. You need a written company policy and your staff need confidence that you will support them in all customer-related decisions. This month there are 5 workshops that are relevant to enhancing your skills and those of your employees. Learn to be customer focused – read more

Woman of the month

Debra Webb operates Dictatum Transcriptions Services from her home; Deb started the business as she wanted the flexibility to work and be available to care for her twin sons. What started as a small secretarial service, servicing local clients in 2007, has now blossomed into a national transcription service. Clients range from government departments, barristers and solicitors, authors, researchers and local businesses – read more

Turning Challenging Customers into Happy customers

We have been hearing little else in the media lately, than doom and gloom of the current economic situation. Whilst not wanting to dwell on the state of affairs (recession? what recession?), we can all agree that times have become tougher for most people.

As a result, we are seeing a trend of more difficult customers, so if we want to stay ahead, we will need to keep a step ahead in our strategies in dealing with dissatisfaction.

Companies with a strong focus on customer service will be the winners in these difficult times – read more

Empowering Dynamics

Coleen McClymans has for the past 20 years been in the complimentary health and wellbeing industry as a consultant and instructor, assisting people to achieve their goals, realising their dreams and feeling better in all aspects of their life.

Self empowerment is an ongoing journey where you empower yourself to be confident, assertive and comfortable acknowledging your own authority to be all that you can be. Colleen shares with you techniques that you can use to keep you focused and balanced on your outcomes regardless of the challenges – read more

Bookkeeping & Admin from Concetta Sultan

Book-keeping & administration SPECIAL OFFER by Concetta Sultan of Admin Express Book-keeping Expert Package

FOUR HOURS of Book-keeping/Admin Service BUT ONLY PAY for TWO!

Contact Concetta on 0411 727473 before Friday, 13 February 2009, or click her to find out more.

...from the desk,

Sue Rowe

Functions & Workshops in Feb

Business Masters Club – Thurs 5th Feb – contact Anthea

Health, Wealth & Prosperity - The Feng Shui Way 7th Feb contact Sharon

Networking and Walking – 14th Feb 8am – Burswood Playground area contact Sue

Generating Time 17th Feb contact Angie

Time Management Mastery, 19th Feb Stirling Business Centre – contact Anthea

Strategy Mastery, 24th Feb Technology Park Function Centre Bentley – contact Anthea

Women In Business WA Cocktail Function, Matida Bay, Wed 25th Feb – Sue

Telephone Mastery 27th Feb contact Ava - 0412 135 855

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